FAQ

No, in principle you do not need an account to place an order. However, it is always easy to create an account. This way you can always check your order.

You can place an order via our website: https://uk.le-olive.com/

The best way to find the right size is to check out our size charts. You can find these under our product pictures.

Oops, the email probably ended up in your spam/junk mail. If not, you can always send us an e-mail at info@le-olive.com.

You can change your address by sending an e-mail to info@le-olive.com. Our customer service team will adjust this for you. Please note that our Customer Care team can only change this if your order is not yet on its way.

We will send you a newsletter on a regular base, to keep you informed, or you contact our Customer Care team. They will inform you about the possible delivery date.

No. Unfortunately, it is not possible to reserve items.

You can, but only within 2 hours after you've placed your order.

Thank you for your purchase! Dear ... , we are getting your order ready for shipment. We will notify you when it has shipped.

As soon as we start processing the orders, the shipping label will be created.

It should also indicate that the estimated delivery date is pending and will be updated when FedEx receives the package.

But we understand that the way it is displayed can cause confusion.

Please keep an eye on your mailbox for an update. Once the package is scanned and picked up by the courier, you will be provided with new information.

Sometimes it can unfortunately happen that you have received a wrong size or colour. What can you do:

- Return the item free of charge. Contact our Customer Care team at: info@le-olive.com. They will send you are turn label. You can then contact the carrier (FedEx) to schedule an appointment for them to pick up your package. We will also send you the correct item when we have received your return.

You can use the following payment methods: iDeal, Apple Pay, Mastercard, American Express, Visa, Paypal and Klarna.

When you place an order on our website, you will receive an order confirmation after you have finalized the payment. Here you will find your FedEx tracking code and a receipt. Didn't receive one? Please send an email to our Customer Care team with the same email address you have used to place the order. With the correct email address our Customer Care team is able to track your order.

Please let our Customer Care team know by sending an email to info@le-olive.com. They will send the invoice to you by e-mail.

If you place your order before 15:00, your non-personalised items will be delivered the next working day. Our personalised items are delivered within 3 working days.

Le Olive offers worldwide shipping and free shipping on all orders above an order value of Euro 85,--.
Click here for all shipping rates.

Once your package leaves our warehouse, you will receive an email with a tracking number from our carrier.

This is possible, however, only within 2 hours after you have placed your order.

Our carrier will send you an e-mail as soon as your package is on its way and has left our warehouse. Once you have received an e-mail from our carrier, you can make a new 'plan appointment' so that the courier can deliver it at another time.

Unfortunately this is not possible. However, you can let the carrier know via e-mail if you would prefer your package to be delivered to your neighbors.

Unfortunately it may happen that your package/order is damaged during shipment. As a customer, there is of course nothing you can do about this. In that case we ask you to contact our Customer Care team directly. It is also useful to send photos of the complaint. Our Customer Care team will deal with your message as soon as possible and together with you find the best solution.

Unfortunately it may happen that you have received the wrong item. What can you do:

- Return the item free of charge. Contact our customer service: info@le-olive.com

They will send you a return label. You can then contact the carrier(FedEx) to schedule an appointment for them to pick up your package. We will also send you the correct item when we have received your return.

Please, send our customer service an email to info@le-olive.com with your order number and which discount code you wanted to use. Our customer service will refund the discount to your account if the discount code was still active during your order.

A discount code can be applied in your shopping cart. Enter the discount code under 'Discount Code'. One discount code can be used per order.

A Le Olive Gift card is a voucher issued by Le Olive consisting of a unique code. Enter the code under 'Discount Code'.

This may have several reasons:

- The discount code has expired.

- For some discount codes you need an account.

- Some codes are not applicable on SALE items.

That is of course not our intention. Even in our workshop things can sometimes go wrong. Please send an e-mail to info@le-olive.com stating what is missing. Then our customer service team can take care of it.

That is of course not our intention. Even in our workshop things can some times go wrong. Please send an e-mail to info@le-olive.com stating what is missing.Then our customer service team can ensure that this is resolved.

You can choose from these embroidery colours: black, grey, white, powder pink, coral pink, red, metallic pink, gold, silver, brown, dark blue, orange,purple, light pink, red, dark pink, light blue, champagne and neon pink.

That is of course not our intention. Even in our Atelier things can go wrong sometimes. Please send us an e-mail to info@le-olive.com stating what is missing. Then our customer service team can take care of it.

The material of the (glitter)kimono is: 97% Polyester and 5% stretch.This makes this product not only very soft but also comfortable to wear.

The material of the pyjamas is: 97% polyester and 5% stretch. This makes this product not only very soft but also comfortable to wear.

The material of the dressing gown is: 300 Grams Fleece. This makes this product not only very soft and cosy but also comfortable to wear. The material of the stripe bathrobe is: 380 grams Fleece. This product is just a little bit warmer than the other bathrobes.

We advise you to wash the kimono and pyjamas inside out at 30 degrees maximum. It is best to wash them with the same colours.

We advise you to wash the mouth masks at 60 degrees. It is best to wash them with the same colours.

We advise you to wash the bathrobes inside out at a maximum of 30degrees. It is best to wash them with the same colours.